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Whatever Happened To … Ed Ladd, the first general manager of MacArthur Center

“I didn’t fully appreciate the challenge until I got here” nearly two decades ago, Ed Ladd recalled last week.
His mission: to open MacArthur Center in Norfolk. Just as important: to build public support.
Ladd said “the project had plenty of naysayers” when he arrived as general manager in December 1997 before the mall opened. The most common barbs:

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