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Meet The Ex-Architect Building Chatbots At Microsoft (Including That Racist Jerk, Tay)

Lili Cheng, who has spent 20 years building human interfaces at Microsoft, says risk is part of her job.

It was late March, and just four days before Microsoft CEO Satya Natella was due to announce the company’s new focus on “conversation as a platform,” Lili Cheng woke up to discover that one of her chatbots had gone rogue.

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