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How To Kill A Product Gracefully

Nest caused an uproar by abruptly disabling its smart home hub Revolv. What’s a better way to discontinue products? Designers weigh in.

This week, the home automation company Nest announced that it would disable the Revolv smart home platform, because it no longer fits with the company’s product line. So as of May 15, if you own a Revolv—which lets you control various smart home devices through a central hub—it will simply go to sleep, never to run again. And users are pissed. One customer likened the gadget to a tub of hummus.

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