The company is already responding to customer queries at @AppleSupport—so you can stop tweeting in vain to @Apple.
Apple has long shied away from Twitter. While the company has opened accounts for specific products like Apple Music and iTunes, Apple has opted not to have a main account (which explains the many confused queries directed at @Apple, an account that has never tweeted but boasts 37,400 followers). But on Thursday, Apple started the account @AppleSupport, which will field customer service inquiries and offer tips, tutorials, and other information.
