What does it take to keep PayPal running smoothly? Lots of data, techies ready to spring into action, and software that can fix itself.
I’m sitting in the “War Room” at PayPal’s headquarters in San Jose, California, talking to Sri Shivananda, the company’s VP of global platform and infrastructure. Despite the evocative name, it’s just a conference room. But one of its walls is actually a giant window—and what it reveals on the other side of the glass is anything but ordinary.
