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How Netflix’s Former Chief Talent Officer Shapes Company Culture

Silicon Valley human resources veteran Patty McCord helps businesses build influence.

Silicon Valley human resources veteran Patty McCord helps businesses build influence.

During Patty McCord’s 14 years as chief talent officer of Netflix, her unconventional approach to human resources shaped the workforce that transformed the DVD-by-mail retailer into a top content-streaming service. Her philosophy, which included unlimited vacation and no annual reviews, is detailed in a 124-page report, “Netflix Culture: Freedom and Responsibility,” which Sheryl Sandberg has called “the most important document ever to come out of the Valley.” Now a consultant, McCord helps businesses such as Warby Parker and Birchbox hire effective teams. Here’s how she forms company culture.

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